FAQ

Answers, before you have to ask.

Everything about customizing, sizing, materials, lead time, shipping, and returns. If your question is not here, email us at contact@atyp.store and a real person will answer.

Customization

Can I customize an ATYP piece?

Yes. Every ATYP piece is made to order, so you set the details. Choose your dimensions and proportions, a colour in any RAL shade, and functional features like hooks, shelves, or hidden storage. We can also engrave initials, a logo, or a message. You design it, and we build it.

What can I personalize on a custom order?

You adjust the dimensions and proportions, pick any RAL colour, and add functional details such as hooks, shelves, or hidden storage. We also engrave initials, logos, or short messages. Custom orders can be built in metal, wood, aluminium, or a mix, so the piece fits your space and your use exactly.

How do I start a custom piece?

Open the Design your own page and tell us what you need: the size, the finish, the materials, and where the piece will go. We reply with a design visualization within two weeks, so you can approve the shape and the details before we cut any steel. Then we make it by hand.

Sizing and finishes

What sizes can you make?

There are no limits on size, weight, or complexity. We build to your exact measurements, from a small shelf to a full installation. Because every piece is cut and bent to order, you give us the dimensions and we make the piece to fit your wall, your room, and your purpose.

What finishes and colours are available?

We powder coat every piece in steel. The standard finishes are Chalk, Graphite, and Slate. For custom orders you can choose any RAL shade, so the colour matches your space exactly. The powder-coated surface is even and matte, and it is made to resist water, rust, and scratches in daily use.

Materials and durability

What materials do you use?

We work mainly in powder-coated steel, chosen because it holds a line, carries load, and lasts. Custom orders can also use wood, aluminium, or mixed materials, all sourced sustainably. The steel gives the structure and the powder coat gives the finish, so the result is furniture built to stay in use for years.

How durable are ATYP pieces?

Very durable. Each piece is steel, welded and powder coated by hand, so the finish resists water, rust, and scratches in kitchens, bathrooms, and everyday rooms. We make in small batches and check every piece before it ships. Every ATYP piece is backed by a two-year guarantee.

Where are ATYP pieces made?

Every piece is made by hand in our workshop in Slovakia, and finished in Europe. We are a small workshop, not a warehouse line, so the people who design a piece are the people who cut, weld, and finish it. That is how we keep the quality honest.

Lead time and shipping

How long does a custom order take?

A custom piece takes about 3 to 5 weeks to make. Within the first two weeks we send you a design visualization, so you approve the shape and the details before we cut any steel. In-stock standard pieces ship sooner, because they are already made and waiting in the workshop.

How much is shipping and where do you ship?

Shipping is free within the EU on orders over €90, and free to Switzerland, Norway, and the United Kingdom on orders over €90 with customs and VAT covered. We ship worldwide; for destinations outside Europe, send your address and we quote the cost and the delivery time. Our carriers are DHL, UPS, and FedEx.

Will I pay customs or import fees?

For orders over €90 to Switzerland, Norway, and the United Kingdom, no. We ship those orders DDP, which means we cover all customs fees and VAT, so there are no extra charges on delivery. Within the EU there are no customs fees. For other countries, we confirm any duties with your shipping quote.

Returns and guarantee

Can I return an order?

Yes. Standard items can be returned within 30 days of delivery, unused and in their original packaging. Custom pieces can be returned within 14 days for a full refund if the design does not meet your expectations. Contact us at contact@atyp.store before sending anything back, so we can approve the return.

What does the guarantee cover?

Every ATYP piece comes with a two-year guarantee. Because each piece is steel, welded and powder coated by hand, it is built to last well beyond that. If something is wrong with the material or the finish under normal use, contact us at contact@atyp.store and we will put it right.

What if my order arrives damaged?

Inspect your order when it arrives. If a piece is damaged or incorrect, contact us at contact@atyp.store with photos and we arrange a replacement or a refund at no cost to you. We pack every piece in protective boxes, but if anything goes wrong in transit, we cover the return shipping.

The short version

Made in Europe, built to your measurements, backed for two years

Start

Still have a question?

Email us at contact@atyp.store and a real person will answer. Or start your piece and tell us exactly what you need.