TL;DR: Every ATYP piece carries a two-year guarantee against flaking, peeling, or colour fade in the powder coat, and against failed welds. It applies to every product, in stock or made to order. If a covered fault appears, write to us with a photo and your order number; we confirm coverage within a few working days and then repair or replace the piece.
A guarantee is only as honest as the workshop behind it. ATYP builds custom metal furniture in Slovakia from 3mm cold-rolled steel, welds it by hand, and powder coats it in house. Because we control every stage, we can state plainly what we stand behind and for how long: two years, every product, no exceptions.
What the two-year guarantee covers
Three things, all of them the parts we make ourselves:
The powder coat finish. Flaking, peeling, or colour fade under normal indoor use. Powder is laid onto bare steel over a phosphate pre-treatment and baked into one continuous skin, 60 to 80 micrometres thick. Applied properly, it does not lift at an edge or chalk out in daylight. If it does, that is our fault, and we fix it.
The welds. Every joint on a piece like the METI Bathroom Shelf or the KANSO Towel Holder is welded and hand-finished. A weld that cracks or separates under normal load is covered.
The material. Steel that deforms under the loads the piece was designed for. A shelf that sags under a row of books did not leave our workshop in that condition.
What sits outside it
Honesty cuts both ways. The guarantee does not cover mounting hardware once installed, because walls vary and we cannot inspect yours. It does not cover damage from abrasive cleaners or solvents, which strip any powder coat, or from impacts, drops, and loads far beyond what the piece was built for. Normal signs of use, a polished spot where a towel drags every day, sit outside it too.
Why two years, stated plainly
We expect a powder coated steel shelf to outlast the trend that sold it, and welded 3mm steel indoors realistically serves for decades. The guarantee is not a prediction of failure at year three. It is the window in which any hidden fault in coating or welding will have shown itself. Faults in powder coating appear early, at edges and bends, not after a decade. Two years is long enough to catch every one of them and short enough that we can promise it on every single piece we ship.
How a claim works
Write to us through the contact page with your order number and a photo of the fault. We confirm whether it falls under the guarantee, usually within a few working days. If it does, we repair the piece or make a new one. A made to order replacement takes 3 to 5 weeks, the same as any custom build, because it goes through the same cutting, welding, and coating as the original. In-stock standard pieces ship within 5 working days.
The same terms for custom work
A piece you configure through Design your own, in any RAL shade and to your measurements, carries the same two-year guarantee as the catalogue. Custom does not mean experimental. It goes through the same phosphate bath, the same powder booth, the same oven, and the same inspection before packing. Read more about the process on the production page.
FAQ
How long is the ATYP guarantee?
Two years from delivery, on every product. It covers the powder coat against flaking, peeling, or colour fade, the welds, and the structural material.
Does the guarantee cover bathroom humidity?
Yes. Powder coated steel is sealed against splash and steam, and our bathroom pieces such as the NYVE Toilet Paper Holder are designed for wet rooms. Humidity damage to the finish under normal use is a coverage case, not an excuse.
Is a custom RAL colour covered the same way?
Yes. Any RAL shade we coat carries the same two-year terms as the five house finishes, because the process is identical.
Browse the bathroom accessories or configure a piece to your wall, and hold us to every word above.
Written by ATYP for ATYP, custom metal furniture made in Slovakia.
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